Community Success Manager

Canada Learning Code

Canada Learning Code seeks to grow our Program Delivery Team

Canada Learning Code is Canada's leading national charity championing digital literacy education. Placing a special emphasis on women, girls, people with disabilities, Indigenous youth and newcomers, Canada Learning Code is proud to work from coast to coast to make sure that all Canadians have access to the knowledge they need to prosper in our digital world. Originally founded as Ladies Learning Code in 2011, the organization has evolved to run programming for adults, youth and educators through programs Ladies, Girls, Kids, Teens and Teachers Learning Code. Today, Canada Learning Code operates in over 35 communities across the country, driving results through program design and delivery, strategic industry and public partnerships, research and advocacy. To date, the organization has reached over 250,000 learners through an in-person experience.

Canada Learning Code is an Equal Opportunity Employer and values diversity and inclusion within all our teams (employees and volunteers alike). We are committed to continuing to diversify our Teams across Canada. We strongly encourage applications from underrepresented and minority groups.

We are looking for a mission-driven, detail-oriented, experienced leader to join our team as a Community Success Manager

What Success Looks Like Our experiences are delivered across the country by dedicated volunteers in markets both large and small. These amazing folks need support from HQ in order to launch, create and deliver high-quality experiences from coast-to-coast-to-coast.

  • We deliver inspiring educational Chapter experiences in every Province and Territory across Canada
  • We reach or exceed our learner goals across our Chapter programs
  • We develop unique local and national partnerships and build our community of educators and learners through our Chapters

Key Responsibilities

  • Ensure Chapter Community members feel close and connected to the Canada Learning Code brand through high-touch support including (but not limited to): training, collaborative problem solving and directing our team to information and resources
  • Ensure that administrative processes are reflective of the CLC brand and values
  • Screen, interview, onboard and train Chapter Leads and Coordinators. Work with People and Culture to manage the candidate pipeline
  • Work with People and Culture and other cross functional teams to develop training resources to support effective onboarding and ongoing execution of Chapter-delivered meaningful learning experiences
  • Ensure the Chapter Team feels adequately prepared to fulfil their duties and deliver meaningful learning experiences in their communities
  • Facilitate consistent check-ins and strategic calls with Chapter Leads and Teams in order to provide appropriate direction and support to them, as well as deliver feedback to HQ
  • Support the creation of Chapter reporting metrics to support data-driven decision making in the Chapters
  • Attend, when possible/necessary/economically feasible, Chapter experiences to provide support and encouragement - some travel is required
  • Coordinate new Chapter launches, working closely with new Team Members, attending the first experiences delivered by a new team - some travel is required
  • Support Chapters in offering new program-types by coordinating cross-functional HQ teams to support the successful training, support and launch of new programs
  • Spearhead and manage Salesforce processes and ensure up to date and accurate data across Chapter teams
  • Analyze Chapter data and provide insights and feedback to optimize resources and results
  • Launch events for our Chapters via Eventbrite and partner with marketing to ensure they are well-attended and meet all criteria required (such as mentor ratios)
  • Respond to queries from our community of learners and volunteers through Helpscout, our customer service software
  • Manage and reconcile Chapter budgets
  • Other responsibilities, as necessary

About You

  • You are an excellent relationship builder and cultivator
  • You are focused on serving the needs of key stakeholders to ensure their success
  • You are empathetic with - and interested in - our Communities of Focus
  • You have strong communication skills
  • You are a flexible team player and confident in asking the right questions and being engaged to find positive solutions
  • You are comfortable problem solving and finding the answers to your questions resourcefully
  • You are superbly organized (You are obsessed with list*making)
  • You love to use online tools and technology to help you be effective and efficient
  • You consider yourself tech-savvy. You know your way around Google Tools such as Drive, Calendar and Hangouts.
  • You have a driven personality to see projects and tasks through to completion
  • You have a 'no job is too big or too small' mentality
  • You take initiative and are excited to come up with creative ideas as part of your job every day
  • You can expect that this role will be both fun and challenging. You will help shape the roles and what it takes for you to be successful
  • Fluency in English and French is an asset

Work Hours and Environment This is a full-time position. Core in-office hours are 10AM - 4PM Monday to Friday, with flexibility to work outside these hours as you prefer and is needed to achieve goals. This role will work primarily from our HQ office space but our organization has a flexible workplace policy. We have an open concept workspace with flexible workspace options.

Some evening and weekend work will be required. Some travel will be required.

This role reports to our Director of Program Delivery.

Why Join Our Team?

We’re doing something big and we have huge goals. Canada Learning Code is a place where you will be surrounded and supported by some amazing people who are light on ego, high on curiosity, and flat out want to make a difference. We are always looking for talented individuals who bring strong skill sets that complement and add to our existing teams along with innovative thinking, team attitude and an ability to show results.

All positions at our organization include the following perks & benefits:

  • 15 days of vacation annually
  • Up to 10 Personal Emergency Leave days per calendar year
  • Lieu Days for additional days worked to attend weekend and evening programming
  • Extra time off (usually one week) during downtime in December
  • A professional development budget
  • Group benefits including medical and dental
  • A very progressive pregnancy & parental leave policy
  • The opportunity to participate in part-time courses and workshops for free
  • Be part of a growing team that is changing the digital literacy education industry in a big way

Tags: program design, CampBrain, Lead Developer, event planning, SDKs, teaching, computer lab

How to apply:

To apply, please complete this application form. If you have any questions, please get in touch with our People & Culture team (people[at]canadalearningcode[dot]ca).